January 7th, 2009
Comcast continues to wow me with their service
After moving to a new house in September I decided to try going without cable/Internet for a few months at home. I’m at the office 9am-7pm typically anyway, so how much time on the Internet per day is really healthy? I gave in this week and we ordered new service online. Of course it hasn’t gone smoothly.Problem #1: There is no listing of what channels come with what packages online: Simply options between Cable+Internet, Cable+Internet+Phone etc… How hard would it be to have a channel list here. Was I getting 15 channels of 150? I was forced to go to the local Comcast center and get this basic information (and they looked at me like I was dumb and couldnt use the website).Problem #2: Dishonest installers and out-of-continent-support: We put my girlfriends cell number on the account since I had already used my number for my office cable. We setup an appointment window online with a service rep for “1PM to 3PM EST”. I leave work at 12:45pm and pull in my driveway at 1:01pm. Yes I was 1 minute late, but I’ve never had a service guy arrive at the exact minute of their appointment. I wait around until 3:30pm and then call 1800 Comcast (Aka India Support Services) who tells me my installer must have been busy at another customers home and that he/she will come as quickly as possible. She asks if she can change my installation window to 1pm to 7pm. I say “Sure, what the hell, I already left work whats another few hours of waiting?”.Fastforward to 6:30pm when my girlfriend gets home. She’s as annoyed as I am and says Comcast left her a message at 1:01 PM saying that nobody was at our house, so they were leaving. Now the “hilarious” part about this is that the person who called her was not the intaller. It was a service center/dispatch rep. This means that the installer had to call some number, let them know we werent here, and then this woman called. My excellent detective skills lead me to believe the installer was here before 1pm. Probably 12:58pm, and didn’t see a car in the driveway so he left. My girlfriend calls 1800-Comcast at about 6:45pm and somehow connects to an american who explains to her that there is no record of us having our appointment window changed and that nobody was coming to install that night. GAAAH!!! We rescheduled for 9am-11am this morning. I have my eyes peeled in case these Comcastholes pull into my driveway quick at 8:58am and then leave.Dear Comcast: Get on the ball.
