June 3rd, 2008
The Bank of America “Double Hold” – Another reason to hate them.
In case you didn’t already have enough reasons to hate Bank of America, I have another for you. This is in addition to the 50+ other reasons that I would elaborate on if I hadn’t wasted so much with them already.
Today I log into my online banking and see two entries that told me nothing about what they really were:
- 6/3/08 – HOLD/DEBIT HOLD $500
- 6/3/08 – HOLD/DEBIT HOLD $500
Clicking on each transaction didn’t help me investigate at all, no information whatsoever. The only hunch I had was that I deposited a client’s $500 check a week earlier. Perhaps it bounced, but if so that should only be one $500 charge, not two. I went to BOA customer service for help – a daunting task for anyone.
Support put me on hold for 10 minutes to “pull up my account information”. After explaining the charges to them they said that the $500 check I deposited had bounced – they subsequently put a “double hold” on the transaction. I told them this was ridiculous and to at the very least refund the BS second charge. After some resistance he removed the second hold.
I will be accelerating my move to another bank who doesn’t aggressively rape their customers (for lack of a better word).
